Bilingual English-Spanish Supervising Disaster Case Manager – Hurricane Maria
Position Title: Bilingual English-Spanish Supervising Disaster Case Manager
Position Status: Full-time, Salaried, Grant Employee
Reports To: Project Coordinator
Position Summary: The Supervising Disaster Case Manager oversees the work of the Disaster Case Managers, including assigning cases, assisting with management of case load, assisting with solutions for challenging cases and providing opportunities for the case managers to meet as a team to brainstorm client solutions, share resources and talk about lessons learned.
Essential Job Requirements:
Essential Job Functions:
- Must be bilingual (English and Spanish).
- An appreciation of the nature and mission of the Church is essential;
- Completion of a disaster recovery case management specific curriculum;
- Safety screening as evidenced by a background check;
- Available to work a flexible schedule, including occasional evening and weekend hours to meet client availability;
- Able to maintain ethical conduct in accordance with organizational policy;
- Conduct business in a manner consistent with the mission, values and policies of the organization;
- Able to maintain high standards for protecting client information, sharing confidential information only as agreed upon by the client and as evidenced by a signed release form;
- Able to work calmly and effectively to resolve conflicts in sensitive situations; able to work collaboratively with others;
- Computer literate, able to utilize word processing, database, and spreadsheet software and demonstrate ability to learn new and/or customized software;
- Possess excellent communication skills both written and verbal;
- Be organized and prepared for reports, meetings, briefings, and conversations with clients, staff and external partners;
- Ability to supervise and motivate staff appropriately, including conflict resolution;
- Unquestioned confidentiality with sensitive financial and personal information;
- Possess no outside business interest that may conflict with the client or the organization’s goals and objectives;
- Demonstrate helpful inter-personal skills, such as:
- Genuine care and respect for individuals, families, and communities served;
- Awareness of the impact of the disaster on the community, the family and the individual;
- Effective listening and interviewing skills;
- Cultural competence relative to the population served;
- Sensitivity to the needs of individuals and families in crisis;
- Ability to maintain appropriate service boundaries;
- Perform outreach to identify vulnerable persons in need of services and referrals.
- Screen applicants promptly and responsively to identify urgency of need and direct individuals to appropriate services, providing accurate and timely information and referral.
- Perform intake interviews via phone and/or in person, linking survivors to resources for urgent needs.
- Conduct comprehensive, individualized, strengths-based, and culturally-responsive assessments of each client’s disaster recovery needs and available resources.
- Engage each client to cooperatively participate in the development, implementation, and ongoing review of an individualized disaster recovery plan.
- Empower the disaster survivor to effectively access the resources available in accordance with the sequence of assistance for disaster recovery.
- Provide, refer, or otherwise arrange for individuals and families to receive needed services and resources identified in the recovery plan through the following actions:
- Assist in the restoration of pre-disaster social service benefits for qualified individuals;
- Verify unmet needs by obtaining records and/or contacting vendors;
- Network with other organizations to guide client through sequence of delivery without duplication of benefits or services;
- Advocate with and for clients by activities including but not limited to:
- Preparing for and making case presentations on behalf of client;
- Actively participating in long term recovery groups where such exists; and
- Providing support and advocacy with governmental and non-governmental agencies and organizations when necessary.
- Monitor client progress toward recovery goals.
- Document using standardized forms and enter into the client registry in a timely fashion.
- Provide continuity of client services through case transfer or case closure.
- Coordinate the work of the case managers working in recovery in the Tampa Bay Area, including assigning cases, monitoring their work load, making sure case files are up to date and reports are submitted on time.
- Provide ongoing support to the case managers including mentoring, coaching and on the job training, as appropriate.
- Provide opportunities for the case managers to come together regularly to brainstorm solutions, share ideas and encourage each other.
- Maintain a reduced case load of 10-15 cases.
- Active membership in a United Methodist Church is preferred but not required.
- Must have a valid driver’s license and reliable vehicle to be able to drive long distances in all areas within the services’ area.
- Constant interaction with internal and external third parties for the purpose of collecting and distributing information.
- Adaptability to environmental factors, including noises, odors, variable climate, etc.
- Spends over 80% of time sitting; remainder of time includes walking, standing;
- Occasional lifting (5 - 10 lbs) and climbing stairs
- Must work cooperatively and collaboratively with colleagues, clients and other agencies involved in the recovery.
Contact: Marilynn Mollica