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Community Engagement and Care Specialist

Community Engagement and Care Specialist


Community Engagement and Care Specialist (CECS) - {Charlotte, Sarasota, & Lee County}

Position Title:  Community Engagement and Care Specialist
FLSA Position Status: Full-Time, Exempt, Salaried, Temporary Grant Funded Employee
Reports To:  Conference Disaster Response Coordinator
Supervisory Duties:  No

What is Disaster Recovery? / How Can You Be a Part of the MISSION?
Position Summary:  The focus of the Community Engagement and Care Specialist (CECS) is to foster, cultivate, and maintain strong relationships with the team, clients, & community partners; as well as build relationships with area businesses and recovery groups. The position also stays current on trauma-informed ministry care and provides training and resources for staff and volunteers so that service to survivors is central to their recovery.
The CECS is responsible for responding to the spiritual needs of the Disaster Recovery staff, volunteers, and clients through compassion and a trauma-informed ministry of care. This position provides pastoral care and support for case managers, volunteer coordinators, regional team leaders, volunteers, and clients throughout this season of transition and trauma recovery.
Additionally, this position contributes to the strategic direction and implementation of communication for Hurricane Ian Recovery in support of the overall vision of the Florida Conference.
The position will also cultivate relationships with UMC congregations throughout the Florida Conference to secure and maintain partnerships, including preferred vendor relationships, which have long term sustainability when a disaster response and recovery are required.
Duties and Responsibilities:

Community Engagement & Partnerships
  • Identify, cultivate, and solicit positive working relationships with business partners who would be willing to donate or discount materials that may be necessary for a disaster response or recovery.
  • Secure preferred vendor relationships as required by UMCOR by working through the Grants and Finance Department.
  • Strengthen relationships with local churches and identify points of collaboration, including office space, volunteer space, storage for materials, mission Sundays, home dedication support, and other opportunities to enhance the connection with Disaster Response.
  • Ensure compliance with conference policies and requirements for donations.
  • Produce biweekly reports to the Disaster Response Coordinator to include business contacts, meeting summaries, successes, and challenges.
 Spiritual Care and Trauma Informed Ministry
  • Provide spiritual and emotional care support to Disaster Recovery staff, volunteers, and clients.
  • Foster methods of appreciation, support, and encouragement for staff, volunteers, and community partners.
  • Lead staff in spiritual reflection of Disaster Recovery work and counsel staff during times of stress and trauma.
  • Coordinate and lead spiritual retreats and reflection for Disaster Recovery staff.
  • Coordinate with local clergy and faith leaders in areas of disaster relief to provide clients with long-term and ongoing spiritual support.
  • Participate on Spiritual Care committees within Long Term Recovery Groups in counties served.
  • Coordinate and plan Home Dedication Celebrations for clients and engage local clergy and faith-based organizations as available.
  • Collaborate with churches and community organizations to provide clients and families with donations for home dedications (prayer shawls, comfort items, housewarming gifts).
  • Create, coordinate, and lead training for staff and volunteers related to trauma-informed care.
Relational Communications
  • Sensitively and carefully share stories of survivor recovery, ensure full willingness and comfort level of the survivor.
  • Utilize stories and pictures to celebrate the work of volunteer teams and encourage repeat mission service.
  • Collaborate with Disaster Admin to create a variety of media and communication, including print and video, to reach a wide audience both within the conference and throughout the connection.
  • Regularly share stories of the recovery that celebrate the work, highlight the need and provide mechanisms for volunteers and churches to get involved.
Minimum Requirements:
  • An appreciation of the nature of the Church is essential with a ministry/mission focus on disaster recovery.
  • Ability to successfully pass a background and motor vehicle record check.
  • Must have a valid driver’s license.
  • Must have a reliable vehicle to drive long distances.
  • Available to work a flexible schedule with weekends and possible evenings to meet client and volunteer availability.
  • Ability to travel throughout Charlotte, Sarasota, & Lee counties, and occasional training at headquarters in Lakeland, FL
  • Proficient in Adobe, Windows operating systems, Microsoft Office, G-Suite, Canva, social media platforms.
  • Organized and prepared for reports, meetings, briefings, and conversations with clients, staff and external partners.
  • Able to work well independently to complete work and meet deadlines.
  • Demonstrate emotional intelligence and interpersonal skills.
    • Genuine care and respect for individuals, families, and communities served.
    • Understanding of the impact of the disaster on the community, families, individuals, as well as the staff, volunteers, and congregations who are offering support and may have also experienced the disaster firsthand.
    • Ability to maintain appropriate service boundaries.
    • Ability to honor and draw out people’s stories through active listening and affirmative support.
  • Ability to problem solve and think strategically.
  • Ability to work calmly and effectively to resolve conflicts in sensitive situations.
  • Willingness to conduct business in a manner consistent with the Florida Conference’s mission, values, and policies.
  • Completion of the UMCOR disaster case management training.
  • Able to maintain ethical conduct in accordance with organizational policy, including high standards for protecting client information, sharing confidential information only as agreed upon by the client and as evidenced by a signed release form.
  • Possess no outside business interest that may conflict with the client or the organization’s goals and objectives.
  • Completed or prepared to complete training in Disaster Spiritual Care and Recovery and able to train others in disaster spiritual care.
  • Knowledge of trauma theory, generational and community trauma, and the intersections of multiple kinds of trauma, disaster, and mental health.
  • Cultural competence relative to the populations served.
  • High School diploma or equivalent is required.
This is not necessarily an all-inclusive list of job-related responsibilities and working conditions. The Conference reserves the right to require that other or different tasks be performed as assigned by their supervisor/manager, within compliance with Federal and State Laws.
  • A member of a United Methodist Church preferred.
  • A reliable vehicle to drive long distances preferred.
  • Three to five (3-5) years communications experience in digital storytelling and strategic marketing preferred.
  • Bachelor’s degree in communications, journalism, related field, or equivalent experience preferred.
  • Bilingual language skills preferred.
Working Environment:
  • Constant interaction with internal and external third parties for the purpose of collecting and distributing information.
  • Consistently working in disaster impacted areas which may require adaptability to environmental factors including noises, odors, variable climate, etc.
  • Spends over 80% of time stationary; remainder of time includes navigating the client sites, churches, and business areas as needed.
  • Occasional lifting (5-10 lbs.), navigating stairs, and other climbing possibilities.
  • Travel throughout Charlotte, Sarasota, & Lee counties, and occasional training at headquarters in Lakeland, FL.
Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

FLUMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Contact: HR Recruiter

Location: FLUMC - Disaster Recovery Headquarters

Address: 450 Martin Luther King, Jr. Avenue Lakeland FL 33815

Phone: 813-763-1690

Email: Click to email