Disaster Recovery Case Manager
Position Title: Disaster Recovery Case Manager
Position Status: Full-time, Salaried, Temporary Grant Funded Employee
Reports To: Regional Team Coordinator
Position Summary: Disaster case management is a time-limited process where a trained Disaster Case Manager partners with a disaster affected individual or family (client) to plan for and achieve realistic goals for recovery following a disaster. The disaster case manager serves as a primary point of contact, assisting the client in coordinating necessary services and resources to address the client’s complex disaster recovery needs in order to re-establish normalcy. The disaster case manager relies on the client to play an active or lead role in his or her own recovery.
Essential Job Requirements:
- An appreciation of the nature and mission of the Church is essential
- Completion of the UMCOR disaster case management training
- Safety screening as evidenced by a background check
- Available to work a flexible schedule, including occasional evening and weekend hours to meet client availability
- Able to maintain ethical conduct in accordance with organizational policy
- Conduct business in a manner consistent with the mission, values, and policies of the organization
- Able to maintain high standards for protecting client information, sharing confidential information only as agreed upon by the client and as evidenced by a signed release form
- Able to work calmly and effectively to resolve conflicts in sensitive situations; able to work collaboratively with others
- Computer literate, able to utilize word processing, database, and spreadsheet software and demonstrate ability to learn new and/or customized software
- Possess excellent communication skills both written and verbal
- Be organized and prepared for reports, meetings, briefings, and conversations with clients, staff and external partners
- Unquestioned confidentiality with sensitive financial and personal information
- Possess no outside business interest that may conflict with the client or the organization’s goals and objectives
- Demonstrate helpful interpersonal skills, such as:
- genuine care and respect for individuals, families, and communities served
- awareness of the impact of the disaster on the community, the family, and the individual
- effective listening and interviewing skills
- cultural competence relative to the population served
- sensitivity to the needs of individuals and families in crisis
- ability to maintain appropriate service boundaries
- Active membership in a United Methodist Church is preferred, but not required.
- An Associate Degree or minimum 3 years serving in a role dependent on exceptional documentation
- Perform outreach to identify vulnerable persons in need of services and referrals.
- Screen applicants promptly and responsively to identify urgency of need and direct individuals to appropriate services, providing accurate and timely information and referral.
- Perform intake interviews via phone and/or in person, linking survivors to resources for urgent needs.
- Conduct comprehensive, individualized, strengths-based, and culturally responsive assessments of each client’s disaster recovery needs and available resources.
- Strong critical thinking skills
- Engage each client to cooperatively participate in the development, implementation, and ongoing review of an individualized disaster recovery plan.
- Empower the disaster survivor to effectively access the resources available in accordance with the sequence of assistance for disaster recovery.
- Provide, refer, or otherwise arrange for individuals and families to receive needed services and resources identified in the recovery plan through the following actions:
- assist in the restoration of pre-disaster social service benefits for qualified individuals
- verify unmet needs by obtaining records and/or contacting vendors
- network with other organizations to guide client through sequence of delivery without duplication of benefits or services
- advocate with and for clients by activities including but not limited to:
- preparing for and making case presentations on behalf of client
- actively participating in long term recovery groups where such exist
- providing support and advocacy with governmental and non-governmental agencies and organizations when necessary
- Monitor client progress toward recovery goals
- Document using standardized forms and enter into the client registry in a timely fashion.
- Provide continuity of client services through case transfer or case closure
- Must have a valid driver’s license and reliable vehicle to be able to drive long distances in all areas within the service’ area.
- Constant interaction with internal and external third parties for the purpose of collecting and distributing information.
- Adaptability to environmental factors, including noises, odors, variable climate, etc.
- Spends over 80% of time sitting; remainder of time includes walking, standing
- Occasional lifting (5 - 10 lbs.) and climbing stairs
- Must work cooperatively and collaboratively with colleagues, clients and other agencies involved in the recovery.
Please submit your cover letter of interest with resume to email@example.com
Address: 450 Martin Luther King Jr. Ave. Lakeland FL 33815
Phone: 863-688-5563 ext: 119
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