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Disaster Recovery Case Manager

Disaster Recovery Case Manager

Disaster Aftermath

Disaster Recovery Case Manager {Charlotte/Sarasota/Lee County}

Position Status
: Full-Time, Exempt, Salaried, Temporary Grant Funded Employee
Reports To:  Conference Disaster Response Coordinator
Supervisory Duties:  No

What is Disaster Recovery? / How Can You Be a Part of the MISSION?
Please click link:  DISASTER RECOVERY MINISTRY - Home (

Position Summary:  The Disaster Case Manager (DCM) conducts case management with survivors who were affected by the disaster to plan and achieve realistic goals for recovery. The DCM serves as a primary point of contact, assisting the survivors in coordinating necessary services and resources to address the complex disaster recovery needs to re-establish normalcy. The DCM also relies on the survivor to play an active or lead role in their own recovery.

Duties and Responsibilities:
  • Perform outreach to introduce disaster recovery services to the affected regions.
  • Utilize Disaster Recovery Centers, Multi-Agency Resource Centers, etc. to identify survivors in need of services and referrals.
  • Screen applicants promptly and responsively to identify urgency of need and direct individuals to appropriate services, providing accurate and timely information and referral.
  • Conduct comprehensive, individualized, strengths-based, and culturally responsive assessments of each survivor’s recovery needs and share available resources.
  • Engage each survivor through on going in person meetings to cooperatively participate in the development, implementation, and ongoing review of an individualized disaster recovery plan.
  • Empower the disaster survivor to effectively access the resources available in accordance with the sequence of delivery for disaster recovery.
  • Provide, refer, or otherwise arrange for survivors to receive needed services and resources identified in the recovery plan through the following actions:
  • assist in the restoration of pre-disaster social service benefits for qualified individuals.
  • verify unmet needs by obtaining records and/or contacting vendors.
  • network with other organizations to guide survivors through sequence of delivery without duplication of benefits or services.
  • advocate with and for survivors by activities including but not limited to:
  • preparing case presentations on behalf of survivors.
  • providing support and advocacy with governmental and non-governmental agencies and organizations when necessary.
  • Monitor survivor progress toward recovery goals.
  • Documentation using standardized forms and entered into database in a timely manner.
  • Work closely with Regional Team Lead and Volunteer and Construction Coordinator to plan for projects volunteer teams or contract vendors will complete.
  • Provide feedback to the volunteer and construction coordinator on the client story and specific functional needs essential for the scope of work.
  • Provide continuity of survivor services through case transfer or case closure.
This is not necessarily an all-inclusive list of job-related responsibilities and working conditions. The Conference reserves the right to require that other or different tasks be performed as assigned by their supervisor/manager, within compliance with Federal and State Laws.

Minimum Requirements:
  • An appreciation of the nature of the Church is essential with a ministry/mission focus on disaster recovery.
  • Ability to successfully pass a background and motor vehicle record check.
  • Must have a valid driver’s license.
  • Must have a reliable vehicle to drive long distances.
  • Completion of the UMCOR disaster case management training.
  • Available to work a flexible schedule with possible weekends and evenings to meet client and volunteer availability.
  • Able to maintain ethical conduct in accordance with organizational policy.
  • Conduct business in a manner consistent with the mission, values, and policies of the organization.
  • Ability to work cooperatively and collaboratively with colleagues, survivors and other agencies involved in the recovery process to resolve conflicts in sensitive situations. 
  • Able to maintain high standards for protecting survivor information, and sharing confidential information only as agreed upon by the survivor and as evidenced by a signed release form.
  • Able to utilize word processing, database, and spreadsheet software and demonstrate ability to learn new and/or customized software.
  • Possess excellent communication skills.
  • Organized and prepared for reports, meetings, briefings, and conversations with survivors, staff, and external partners.
  • Possess no outside business interest that may conflict with the survivor or the organization’s goals and objectives.
  • Genuine care and respect for individuals, families, and communities served.
  • Sensitivity to the impact of the disaster on the community, the family, and the survivor.
  • Effective listening and interviewing skills.
  • Cultural competence relative to the population served.
  • Ability to maintain appropriate boundaries.
  • Strong critical thinking skills.
  • High School diploma or equivalent.
  • A member of a United Methodist Church is preferred.
  • Experience in case management preferred.
  • Associate or equivalent experience preferred.
Working Environment:
  • Constant interaction with internal and external partners for the purpose of collecting and distributing information.
  • Adaptability to environmental factors, including noises, odors, variable climate, etc.
  • Spends over 60% of time stationary; remainder of time navigating and evaluating survivors’ homes for meetings and assessments.
  • Occasional lifting (5-45 lbs.), navigating stairs, and other climbing possibilities.
  • Travel may be required to various disaster sites and occasional training at headquarters in Lakeland, FL.
Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
FLUMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Contact: HR Recruiter

Location: FLUMC - Disaster Recovery Headquarters

Address: 450 Martin Luther King, Jr. Avenue Lakeland FL 33815

Phone: 813-763-1690

Email: Click to email